greetings > > I've read a lot on http://www.voip-info.org/wiki-Asterisk, but I cannot > > understand what the difference between a queue member and queue agent is. > Agents would be people who's job it is to answer calls. An agent logs in=20 > indicating that he's now available to take calls. Asterisk then sends calls= > to each agent as they are free to take a call. > > Members are those calling in and piling up in the queue, waiting for an agent > to answer. ...hm, then why http://www.sprackett.com/asterisk/conf/queues.conf says "agents or members who are listening to more than one queue can differentiated how they should engage the customer". Also the same configuration file list agents as *members* of the queue: member => Agent/01 member => Agent/02
>> Gurus, can you please explain this? >> When - for example - should I use "AddQueueMember" application and when >> should I use "AgentLogin" ? > > You add a member when the extension he's calling is busy. An agent does a > login when he's ready to take calls. ok, then what is the difference between command "Queue" and "AddQueueMember" if they both pile up a queue? respectfully Constantine _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
