I have call center with 12 Polycom IP 600 SIP phones connected to *. When an incomming call comes in over the PSTN, 7 of those phones ring at the same time, and any of those 7 agents can pick up the new call. This works great. The problem is that if one of the agents parks a call and nobody picks up that parked call before the timeout (2 minutes), the parked call rings back all 7 extensions, just like a new incomming call. The agents want a way to identify a parked call ringing back. I have searched the archives and the wiki with no luck. What I would like to do would be to be able to set "ALERT_INFO" in park ring backs, so that I can force a different ring tone when the park times out. If that is not possible, I would like the parked call to only ring back to the extension that parked the call.
If anyone has any good ideas, that would be great.
Thanks,
-Tor Roberts
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