On Jul 23, 2004, at 3:40 PM, Paul Oster wrote:
I'm curious what the C:3, A:3 and SL:0.0% withing 0s parts stand for and I have not been able to find any references to it by using search engines.
C = Calls completed since last reload/restart.
A = Calls abandoned since last reload/restart.
SL = Percentage of calls that were answered within your set service level since last reload/restart. You are able to set a line in queues.conf similar to servicelevel=120 and that means that all calls should be answered within 120 seconds. So the percentage is what percentage of your calls were answered within that time.
Thanks,
--Dan--
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