Guys,
For what it's worth, after months of trying to troubleshoot issues with them, and after paying them around $2500 for setup and a down payment (it's unclear what of that will be refunded, if any) BroadVox -- http://www.broadvox.net/ -- decided to terminate our contract without any valid reason, and the only explanation they could cite was "it's because of the software you're using". We use asterisk. We've asked about using other products (such as SER), and they say they don't want to accept *anything* open-source.
Apparently they're a cisco shop, and maybe their TAC contract only supports getting calls from other cisco devices (but this is conjecture).
I wanted to send this email for two reasons.
First, to warn the community to stay away from them in general. More than once we've had issues where we were sure our configuration was dead-on, but Broadvox would be, for example, delivering different inbound DID's with different DTMF encodings, after telling us up and down that everything was right. Their "support" person, Alex, has an attitude the size of Montana, and is easily offended if you can't understand him (through a thick russian accent) on the phone. He refuses to communicate via email, and if you give him an attitude, he'll simply threaten you.
Secondly, the ONLY good thing about Broadvox, was the rates they were offering us. Without getting into a debate here (please feel free to forward me recommendations off-list), does anyone know a good provider who is willing to provide nationwide DIDs at a reasonable cost?
Thanks for all the help,
-Dan Mahoney
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--------Dan Mahoney-------- Techie, Sysadmin, WebGeek Gushi on efnet/undernet IRC ICQ: 13735144 AIM: LarpGM Site: http://www.gushi.org ---------------------------
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