|
Hi, Is there a way to detect if the caller will be
entering an agentless queue? I’d like to be able to redirect any caller
who tried to join a queue with no logged in agents, to be redirected to the
groups voicemail. Is this possible? I know I could create a menu and an
announcement for voicemail (should the user wish to drop from the queue); but
they wouldn’t know no one was taking calls :/ Any help much appreciated. Regards, Ben |
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