Different companies wanted it different. ie some wanted just local, or local and national, or local national and international. Some wanted to dial 9 to get an outside line, others wanted to be able to dial without the 9. So with the variance, I chose to put customized "outbound" extensions per context.
Chris Shaw wrote:
Why are you including your outbound context into your incoming context in the first place? That doesn't make any sense?
I'm guessing that because you're using a number in your exten => you're using an IP channel like SIP or H323? Is this correct? If you're using a T1/PRI or POTS lines you need to use 's'.
Using your example, your dialplan should look something like this...
[incoming]
exten => 9543340726,1,GotoIf($[${CALLERIDNAME} = anonymous]?2:4) exten => 9543340726,2,setcidname(Blocked) exten => 9543340726,3,setcidnum(0000000000) exten => 9543340726,4,Goto(companyname,beginmenu,1)
[companyname]
exten => beginmenu,1,SetVar(CALLEDNAME=CompanyName) exten => beginmenu,2,Wait,1 exten => beginmenu,3,Answer() ; Answer the channel! exten => beginmenu,4,Background(company-main) exten => beginmenu,5,Background(ifyouknow) exten => beginmenu,6,Goto(company_mainmenu,s,1) exten => 502,1,Dial(SIP/whoever1&SIP/whoever2&sip/whoever3,30,m) exten => 507,1,Dial(SIP/dave&SIP/jim&SIP/lisa,30,m) ...
[company_mainmenu]
exten => s,1,Background(company-nav1) exten => 1,1,Goto(company_sales,s,1) ; Sales exten => 2,1,Goto(companyname,502,1) ; Accounting exten => 3,1,Goto(companyname,508,1) ; Customer Care exten => 4,1,Goto(companyname,507,1) ; Technical Support exten => 5,1,Goto(companyname,202,1) ; Human Resources exten => 6,1,Goto(companyname,202,1) ; Provisioning exten => 7,1,Goto(companyname,214,1) ; Marketing exten => 0,1,Goto(companyname,210,1) ; Operator ...
Instead of jumping back and forth like this, I'd use macros to try and condense the dialplan a bit... I can help you more with this if you'd like...
Then for people inside the company there's this...
[outbound-local] exten => _9NXXNXXXXXX,1,Dial(SIP/${EXTEN:[EMAIL PROTECTED],60,T) exten => _9NXXXXXX,1,Dial(SIP/${EXTEN:[EMAIL PROTECTED],60,t) ; for 7-digit dialing exten => _91800NXXXXXX,1,Dial(SIP/${EXTEN:[EMAIL PROTECTED],60,T) exten => _91888NXXXXXX,1,Dial(SIP/${EXTEN:[EMAIL PROTECTED],60,T) exten => _91877NXXXXXX,1,Dial(SIP/${EXTEN:[EMAIL PROTECTED],60,T) exten => _91866NXXXXXX,1,Dial(SIP/${EXTEN:[EMAIL PROTECTED],60,T)
[outbound-ld] exten => _91NXXNXXXXXX,1,Dial(SIP/${EXTEN:[EMAIL PROTECTED],60,T)
[outbound-international] exten => _9011.,Dial(SIP${EXTEN:[EMAIL PROTECTED],60,T)
[office] include = outbound-local include = outbound-ld include = outbound-international
exten => _[1-5]XX,1,Dial(SIP/${EXTEN},25,tT) ; This is assuming they're all SIP, you can use $DIALSTATUS to continue checking ZAP,MGCP,ETC...
and so on...
-Chris
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