I am using asterisk in a small call center where agents not only receive calls but also call outside themselves. The queues work fine. However, when an agent has called outside and is already on the phone, then also he gets ACD calls. Is there a way to stop ACD calls to agents who are already off hook.
Thanks, -- sudhir _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
