Hello
all,
I am currently using
asterisk in a call center configuration.
I have created a
queue where our customers listen to music while an agent picks up. Pretty
standard stuff.
I have a total of 5
agents who are able to sucessfully sign-in and sign-out of the queue by using
setting AgentCallbackLogin.
Here's my problem.
Say there are no agents signed-on. The caller is still able to enter the queue
by hitting the appropriate menu option. Once in the queue, they will listen to
hold music indefinately...or until the first agent logs-in to the queue. This is
obviously a bad experience for the user. Basically, they wont know they have an
indefinate hold time.
How can i determine
if there are any agents signed-in, and if not, take them straight to voice mail
with a message like "Sorry, we are unable to take you call now, please leave a
message..."??
Any help with this
would be appreciated.
thanks,
Marco
------------------------------------------
Marco Nicolayevsky
Chief Technology Officer
MisterArt.com LP
http://www.misterart.com
_______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
