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Where are you located? From: In immediate need of Very powerful * for call center, ACD
and outbound. Which consultant should I use? Size: Current 15 seat scaling to 50 within the
year. Want to go softphone (xten seems to be the most popular). Features: Need ACD, and my reps are getting tired of
copying and pasting to do outbound, then sitting waiting for something to
happen. Need something that only hands them a call that gets picked up by
human or machine, and has their previous order information (unique url to each
previous order) on screen when they are connected so they know who they are
talking to, and what it’s time to reorder. Summary: Please let me know what consultant you guys
think has the most experience with large inbound/outbound call centers. I
need to implement this solution immediately, as I am far behind schedule J (P.S. Thank you for your help!) |
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