I would like the source too so I can re-write it in non-.NET. Probably C or PHP.
Matthew ----- Original Message ----- From: "Joe Dennick" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Thursday, October 14, 2004 11:57 AM Subject: Re: [Asterisk-Users] (Another) Queue log analyser > > Wow! That\'s great! Our company could really benefit from this level > of analysis. Previously we were using Nortel Merridian, and everyone is > used to that level of reporting. Your report(s) are the closest I\'ve > seen in their ability to provide the necessary statistics to manage a > call center. If you have a version ready for testing, please let me > know (on or off list) and I\'ll get it installed here. > > Thank you! > > Joe > > > > -----Original Message----- > > From: "Ben Merrills" > > Sent: Thursday, 14. Oct 2004 9:10 -0500 > > To: "Asterisk Users Mailing List - Non-Commercial Discussion" > > Subject: [Asterisk-Users] (Another) Queue log analyser > > > > I\'ve been doing some work on a queue log analyser for a while now, > > getting the basics in place, an example of which you can find at the > URL > > below. However, just wondering what information people think is most > > useful in a log analyser? > > > > At present it includes the following features: > > > > # Time periods - specify a period of days from the log which you want > to > > generate statistics for (e.g. only the last 14 days) > > # Templating - allows the stats to be inserted into any html/text > > template using specific tags to insert stats. This means you could > > create a number of templates and execute the analyser against them to > > > give different information on different pages (quite flexible). > > # Specify start and end dates - similar to the first feature, except > you > > can specify a tight period from your log, not just the last x number > of > > days > > # Channels/Agents to names - simple text file allows you to specify a > > > name, agent number and a channel - e.g. Ben, Agent/1, Sip/ben. This is > > > then used in the output # instead of raw data > > # JPG graphs - includes a custom class to generate line graphs of > > information (e.g. hourly call volumes etc) > > > > What I want to know though is, what output people would like. At the > > moment there is an overview of all queues, which includes: > > > > Total Calls, total connected calls, total abandoned calls, calls > > abandoned within x seconds, calls exited with key press, Average hold > > > time, max hold time, average talk time > > > > Agent overview includes: > > Calls taken, Average talk time > > > > Graph of call volume per hour of the day > > Graph of call volume per day (over the period specified) > > > > Runs under windows (.NET or mono required) or any other OS that > support > > .NET/mono (Linux, Mac, BSD etc) > > > > http://muad.xdev.net/Projects/qig/sample.html > > > > > > Not really done anything like this before, so as much input as > possible > > would be appreciated. > > > > Cheers, > > > > Ben > > > > > > Asterisk-Users mailing list > > [EMAIL PROTECTED] > > http://lists.digium.com/mailman/listinfo/asterisk-users > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > > _______________________________________________ > Asterisk-Users mailing list > [EMAIL PROTECTED] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
