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Hi List,
I'm using asterisk (1.0-RC2) as a callcenter, with IVR, for cisco callmanager (via H323). When the caller calls the callcenter, he will be prompted to press 1 or 2. For QUEUE1 and QUEU2. While waiting i've musiconhold playing . All the agents are dynamic.
I'm using the roundrobin algorithm.
Recently, i'm having some problems. Sometimes, when an anget pickups the call, he starts talking with the caller, and everything is OK ... but, and i dont know why, the caller goes back to MusicOnHold: the caller keeps waiting (moh) while the call is picked up by other queue agent.
Strange ...
Regards
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