james wrote:
The trouble is innertia. Most Windoze folks are so much into their
Windoze routine, they won't even use a Linux or BSD box if you install
it for them. I have got a friend in the UK who is always complaining
about his Windoze box being down and having to rebuild it from scratch
because of viruses, DLL hell, hardware quirks and god knows what else.
For years I told him that he could get rid of all that once and for
all very easily. When I started with Asterisk, there was finally
something that got him interested because he's a telephone junkie.


Well then, how did you expect your win-weenies to admin a hardware based
phone system then? It sounds like they didn't admin them. Why should
they admin a new * phone system?


The fact that a phone system can exist in software and run on a computer
doesn't mean that just anyone can admin it. Besides a myriad of OS
related issues, there is a huge volume of telecom related issue involved
too. Larger phone systems have always been based on a varient of Unix
(and not just AT&T/Avaya/Lucent). Admining Unix is part of being a phone
system administrator.


I too favour Linux over Windows but this kind of rhetoric doesn't help accelerate the adoption of *.


I also believe in empowering customers. One of the benefits of AMP/voxbox is that the routine day-to-day administration of an *-based solution is abstracted from the configuration files. I fail to see any reason why knowledge of programming logic and a background in UNIX administration is necessary to setup an IVR.

Regards,

--
Jason Becker
Director & CEO
Coalescent Systems Inc.
403.244.8089
www.coalescentsystems.ca
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