Regarding a call queue -
I was told that in order to have a queue users would have to login to the
asterisk queue on their extension.
What you probably mean is that the agents would log in (via AgentLogin or AgentCallbackLogin application). If using AgentCallbackLogin, * would prompt for the extension # to ring them back when there's a caller.
They would hear music on hold and then the music would stop and a caller is instantly there without any warning.
Not true. in queues.conf there is a setting called "announce" where you can define which audio file to play. If you don't define anything then, yes the two legs would be bridged without "any warning".
This setup doesn't work for me.
We have multiple employees that telecommute and I need a queue or setup to do the following:
Call comes in and rings all the extensions.
specify "strategy = ringall" in queues.conf
Once all extensions are in use the incoming caller(s) are placed on hold and hear music on hold.
enabled by default application behavior.
When an extension becomes available, the phone rings. Sounds simple to me....
It sure is. You can look at http://www.voip-info.org/wiki-Asterisk+call+queues for more info and as a starting point. more links on that page to info about agents and queues.conf settings.
Flynn
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