Hi, Thanks for the great software. I use this almost daily to monitor our call queues. We have a relatively small queue, with three support agents.
One thing that I would love to be able to see in the reports (if it is possible) is to tell when more than one agent is active. We have three agents, as I said, but it is rare that all three of them are on the phone at once. It would be nice to see that x% of calls overlap, for example. This would let me schedule my staff better. Jeremy On Fri, 29 Oct 2004 21:23:54 +0200, lenz <[EMAIL PROTECTED]> wrote: > > Hello list, > I'd like you to know that version 0.3.5 of XC-AST is out - now it is all > translated into English and has a 20 page user manual, so I guess it's a > bit more user friendly. See http://demo.xcept.it/xc-ast > > Plans for the future include a real time queue monitoring feature; I was > wondering whether to use the Asterisk administrative interface or what, > because a number of people seem to notice that using the administrative > interface makes * a little bit more crash prone than otherwise, at least > in busy environments. Anybody has experience with this sort of things? > > Also, I was looking at this message: > http://lists.digium.com/pipermail/asterisk-users/2003-July/014965.html > Xc-Ast now implements most of this stuff - apart from single agente based > reports, but they will be implemented soon; I was wondering if there is > some way in app_queue to signal that an agent is in wrap-up mode apart > from setting a fixed wrap-up time in queues.conf. > > Thanks for any help and idea. > l. > > -- > Creato con M2, il rivoluzionario client e-mail di Opera: > http://www.opera.com/m2/ > _______________________________________________ > Asterisk-Users mailing list > [EMAIL PROTECTED] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
