William M. Sandiford wrote:
Hello All:
I need some help. I am trying to configure * so that users that are placed in a call are able to break out of the queue and go to voicemail if they no longer wish to wait in the queue. I read the cmd options for the Queue command and I had figured that either option h or H would do the trick by allowing the user to push '*' to break out...but it doesn't work.
Does anyone know how to accomplish what I want to do. Thanks!
Hi Bill,
This is how I did it...
<--- snip extensions.conf ; dial 4 from main menu (goto queue) exten => 4,1,Goto(techqueue1,s,1) ---->
[techqueue1]
exten => s,1,Answer
exten => s,2,SetMusicOnHold(default)
exten => s,3,DigitTimeout,5
exten => s,4,ResponseTimeout,10
exten => s,5,SetVar(ALERT_INFO=1)
exten => s,6,Background(silence/1)
; set the callerid to per queue
exten => s,7,SetCIDName(qh - techq1)
exten => s,8,Background(queues/qh-tech-queue) " "Welcome to Quickhost technical support, you ma
; this next line sets it to call techqueue1 ; with no retries on timeout (n) ; without allowing caller to hangup with * (H) ; with allowing called user to transfer (t) ; Queue(queuename|options|optionalurl|announceoverride|timeout) ; example: Queue(dave|t|||45)
exten => s,9,Queue(techqueue1|nt|||20)
; this is where we drop to if the queue times out
exten => s,10,Wait(2)
exten => s,11,Playback(queues/qh-tech-messages-busy) ; all of our agents are currently occupied, pl
exten => s,12,Voicemail(s7000) ; will return your call within 24 hours. thank
exten => s,13,Hangup
; this is what happens if user presses *
exten => *,1,Answer
exten => *,2,Playback(queues/qh-tech-message) ; please leave us a message and we will return your c
exten => *,3,Voicemail(s7000)
exten => *,4,Hangup
Here is what I had tried in extensions.conf (it didn't seem to work)
exten => 9056742007,1,Answer exten => 9056742007,2,Wait,1 exten => 9056742007,4,Queue(tech|hH) exten => 9056742007,5,Voicemail(u9056742007) exten => 9056742007,6,Hangup
Thanks
Bill
_______________________________________________
-- Matt Gibson VOIP Administrator NJ Tech Solutions 1.314.480.4550 ex. 6400 1.877.999.4678 ex. 6400
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