Take a look at queue.conf and agent.conf. These are some of the features
that should be most interesting: the annouceoveride and timeout options of
the Queue command and ackcall in agents.conf.
You should be able to achieve what you are looking for with these hints.
-Chris
On 05:04 PM 11/6/2004, Damon Estep wrote:
>I need to put together a dial plan for an extension that has this
>behavior;
>
>Answers the incoming call to the extension. Puts the caller on hold with
>music. Calls several other extensions and external numbers
>(sequentially). Presents each user that answers one of the extensions or
>external numbers with an option to accept the call that is on hold or
>not (important!). Bridges the calls if one of the called parties
>accepts. Sends the caller to VM if no one can be reached or no one
>accepts the call.
>
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