Damon,
You could do something like that, but ackcall wouldn't know what queue called it, so the message would end up needing to be fairly generic. After you hit #, then queue would play back a message that can be unique to the queue that called the agent. To get a message unique to the queue that polled the agent, you still will need to modify both app_queue and app_agent.
Unfortunately, my C skills are so poor, doing this would probably take me a week alone. I think your best option would be to either post a bounty, post a feature request on bugs.digium.com and add a note that you will pay for the work, or as a last resort (you might get somewhat flamed for this) go to the asterisk-dev list (or IRC channel might be better) and ask if someone would be willing to do the coding for you (for a fee of course). If you just post the request on bugs.digium.com and don't offer a bounty, you might get the code done for free, but I wouldn't count on it being soon.
-Chris
On 01:51 PM 11/7/2004, Damon Estep wrote: >Chris, > >What if ackcall could be given parameters, like the name of a sound file >to play between the answer event and the end of the timeout event? This >would then only be a modification to ackcall, right? > >Here is the sequence I envision; > >Agent call out event; Answer event; Ackcall sequence, modified to loop a >sound file for the remaining timeout duration, like "I have a call for >the support queue"; # to ack; Notify queue if there is an ack; Queue >plays announcement, like "connecting..."; (optional in the current >code). Seems like this would not require modifying the queue code based >on your earlier analysis. > >Now, if I only had the skills to envision the c required to implement >it! > >Is this a smaller project? Since we have no in-house coders we would >need to have this written for us (yes, I realize there would be a cost), >with hopes that it would then be useful enough to others to be added to >the project so we do not have to maintain workarounds. >
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