[Asterisk-Users] Queue/AgentCallbackLogin Problems

[Franceen Thompson]

I am having a few problems with my queue.  I am using the AgentCallbackLogin feature.  When the call comes to the user, it does not “announce” the call to the agent.  It waits until you enter the “#”. After you hit #. It will play the queue-support announcement to the agent and tell them to press # if they want the call.     The agent will have to hit # multiple times if they want the call to come through.   Any suggestions?   Tim.     Extenstions.conf   exten => 999,1,AgentCallbackLogin(${CALLERIDNUM}|@default) exten => 999,2,Hangup   exten => 1,1,Playback(welcome) exten => 1,2,SetVar(QUEUE_PRIO=10) exten => 1,3,Queue(cssupport|t||queue-support|120)   Queues.Conf   [cssupport] music = random announce = queue-support strategy = rrmemory context = exitqueue timeout = 45 retry = 10 wrapuptime=60 maxlen = 2 announce-frequency = 60 announce-holdtime = yes announce-round-seconds = 10 queue-youarenext = queue-youarenext             queue-thereare  = queue-thereare                queue-callswaiting = queue-callswaiting        queue-holdtime = queue-holdtime                 queue-minutes = queue-minutes                  queue-seconds = queue-seconds                   queue-thankyou = queue-thankyou                 queue-lessthan = queue-less-than                joinempty = no leavewhenempty = yes member => Agent/309 member => Agent/311   CLI>   -- Executing Playback("Zap/1-1", "welcome") in new stack     -- Playing 'welcome' (language 'en')     -- Executing SetVar("Zap/1-1", "QUEUE_PRIO=10") in new stack     -- Executing Queue("Zap/1-1", "cssupport|t||queue-support|120") in new stack     -- Started music on hold, class 'random', on Zap/1-1     -- Stopped music on hold on Zap/1-1     -- Playing 'queue-youarenext' (language 'en')     -- Told Zap/1-1 in cssupport their queue position (which was 1)     -- Playing 'queue-thankyou' (language 'en')     -- Started music on hold, class 'random', on Zap/1-1 Nov 13 23:28:26 NOTICE[4125]: app_queue.c:749 wait_for_answer: No one is answering queue 'cssupport' Nov 13 23:28:36 NOTICE[4125]: app_queue.c:749 wait_for_answer: No one is answering queue 'cssupport' Nov 13 23:28:47 NOTICE[4125]: app_queue.c:749 wait_for_answer: No one is answering queue 'cssupport' Nov 13 23:28:57 NOTICE[4125]: app_queue.c:749 wait_for_answer: No one is answering queue 'cssupport' Nov 13 23:29:08 NOTICE[4125]: app_queue.c:749 wait_for_answer: No one is answering queue 'cssupport' --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.794 / Virus Database: 538 - Release Date: 11/10/2004

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