Anybody used the above phone with asterisk

I have one working ok for calls, but having a problem with voice mail.

Using either the 'Voice mail function key' or dialing 88 (for my system) just gets me to Call Terminated
Asterisk CLI shows the error message 'unable to get User name'
My Grandstream works ok, asking for User name, then Password
Any ideas ?


--
Clive

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