Incoming calls to a queue (555-1234) are being monitored correctly
outgoing calls from an agents extension (where they have logged on) using AgentMonitorOutgoing are being recorded correctly
However, is there a function (AgentMonitorIncoming) to check to see if the extension being called is an agent extension, and start the agentmonitor, as the AgentMonitorOutgoing does ? There are some times where the extension is being called directly, and thus bypassing the incoming call queue.
Or will I have to do this via a dial plan ?
Thanks in advance.
Julian
_______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
