When I decided cancel, I contacted them 2 WEEKS before my billing date and asked them to stop my account at the end of the month so as to not get charged for another months worth of service. I would still have 2 weeks of service left, however I had already switched my Asterisk box over to use Nufone and Gafachi so it didn't matter, I also notified Broadvoice using e-mail, which their support had instructed me to do, and I got a reply indicating they had received and was sorry that I was leaving... Well, they never cancelled the account, and two weeks later, I got an email from Broadvoice saying my Credit Card had been billed for another months service.
When I called to ask them for a refund and demand that the account be cancelled, I had some bozo in support searching thru my call records to make sure that I had not made a call on the account that THEY neglected to close. The support guy then claimed that I had made a phone call on the account and was not due the refund. Ok, stop for a minute; 1) How could I have made the phone call if they would have closed the account when I had instructed them too? 2) I hadn't made any phone calls with them for two weeks! 3) Why was this guy searching my call records for a simple account cancelation dispute?
I had to end up filing a complaint with my credit card company to get the refund.
My suggestions:
Stay away......
Tim Mattison wrote:
Nah, tried it. I've been having these problems with BroadVoice from the get-go. Randomly it'd go down for a few days without so much as a simple apology. They'd suggest that I fiddle with the settings but every time after a few days it'd just start working again (and it'd actually work well when it was up).
I've given up on BroadVoice. The way they treat me shows me that they simply don't want/need my business.
On Fri, 2004-11-19 at 11:24 -0600, Jay Milk wrote:
Use sip.broadvoice.com and if it doesn't resolve properly by itself, add the sip.broadvoice.com as 147.135.8.128 to your etc/hosts file
-----Original Message-----
From: Tim Mattison [mailto:[EMAIL PROTECTED] Sent: Friday, November 19, 2004 10:00 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Broadvoice
My BroadVoice account has been down for over a week with neither an explanation nor a service credit. Our problems may be a little different though because I don't remember what happened when I tried to dial out. I know that I do get a "Request Timeout" error while trying to register though.
On Fri, 2004-11-19 at 08:39 -0600, Tim Jackson wrote:
"SIP/[EMAIL PROTECTED]") inAnybody else having broadvoice problems?
-- Executing SetAccount("SIP/101-d03b", "LD") in new stack
-- Executing Dial("SIP/101-d03b",
147.135.0.128new stack
-- Called [EMAIL PROTECTED]
-- Got SIP response 408 "Request Timeout" back from
== No one is available to answer at this time
Tim Jackson
Network Engineer
Angelina County, Texas
(936)639-4827x101 office
(936)414-6723 mobile
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-- Tim Mattison <[EMAIL PROTECTED]> Mattison & Rosenthal Consulting Inc.
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