----- Original Message -----
Sent: Thursday, November 25, 2004 10:45
PM
Subject: [Asterisk-Users] No Music: Queue
Hold and MusicOnHold
Hello,
We are working on a new Asterisk installation and
have run into some problems related to playing MusicOnHold for a caller when
they have been placed on hold by an agent, that took the call from a
queue.
A. When pressing the HOLD button on SNOM 190 and
Grandstream BudgeTone SIP phones, MusicOnHold works fine when making
inbound or outbound direct calls by extension. Music starts to play when the
HOLD button is pressed and caller is placed on hold, and stops playing when
the caller is taken off hold by pressing the HOLD button a second
time.
B. A Queue has been setup that properly plays
MusicOnHold as well as announcements when the caller is in the queue. However,
once an agent picks up the call and attempts to use the HOLD button, the
MusicOnHold feature appears to disappear. The caller simply hears dead air. It
works fine in A. (above) but not when the call comes off the
Queue.
From extensions.conf:
========================================
exten =>
113,1,Goto(techqueue1,s,1)
[techqueue1]
exten => s,1,Answer
exten
=> s,2,SetMusicOnHold(default)
exten => s,3,DigitTimeout,5
exten
=> s,4,ResponseTimeout,10
exten => s,5,SetVar(ALERT_INFO=1)
exten
=> s,6,Background(silence/1)
; set the callerid to per queue
exten
=> s,7,SetCIDName(qh - techq1)
exten =>
s,8,Background(greeting-support)
exten => s,9,Queue(support|nt|||300)
; this
is where we drop to if the queue times out
exten =>
s,10,Wait(2)
exten => s,11,Playback(voicemail-general) ; all of our
agents are currently occupied, pl
exten =>
s,12,Voicemail(s7000)
; will return your call within 24 hours. thank
exten =>
s,13,Hangup
; this is what happens if user presses *
exten
=> *,1,Answer
exten => *,2,Playback(voicemail-general) ; please leave
us a message and we will return your c
exten =>
*,3,Voicemail(s7000)
exten => *,4,Hangup
========================================
From queues.conf:
========================================
[support]
music =
default
announce-frequency = 90
announce-holdtime =
yes
queue-youarenext = queue-youarenext; ("You are now first in line.")
queue-thereare = queue-thereare; ("There are")
queue-callswaiting =
queue-callswaiting; ("calls waiting.")
queue-holdtime = queue-holdtime
;("The current est. holdtime is")
queue-minutes = queue-minutes;
("minutes.")
queue-thankyou = queue-thankyou; ("Thank you for your
patience.")
strategy =
ringall
member=Agent/1001
member=Agent/1002
========================================
I have tried "setting up" MusicOnHold everywhere but can't seem to get
Music to play when a caller is placed on hold after being transferred from the
queue. I have not checked if MOH is played to a parked caller as I would like
to take advantage and utilize the single button HOLD feature of our
phones.
Any help would be greatly appreciated. Happy Thanksgiving .........
-Tyler
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