I'm trying to redirect the call to PSTN if no one is available in the queue or the agents in the queue do not answer.
The following will redirect the call if no agents are logged in. But if the agent does not answer the call will timeout and the call will be terminated, not redirected. I've also tried to put the timeout rules in the queue context, no luck. [support] exten => 6040,1,Answer exten => 6040,2,Wait(1) exten => 6040,3,Playback(welcome) exten => 6040,4,Wait(1) exten => 6040,5,Queue(support|t|||1) exten => 6040,6,Dial(SIP/[EMAIL PROTECTED]) <- call if no one answers [default] exten => t,1,Dial(SIP/[EMAIL PROTECTED]) Call queue 6040: -- Playing 'welcome' (language 'en') -- outgoing agentcall, to agent '6031', on 'Local/[EMAIL PROTECTED],1' -- Called Agent/6031 -- Called user -- Agent/6031 answered SIP/212.125.141.182-09b6c000 -- SIP/user-c2d5 is ringing -- Nobody picked up in 20000 ms Call terminated. _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
