Yes, it can be used to make annoying telemarketing calls. But in our case, we created it initially to use to call back our client base for reminder calls on system maintenance. Previously we had just given agents a list of clients to call each day manually, which was very inefficient and didn't guarantee that we would get a hold of many customers and didn't have agent performance or call logging. With VICIDIAL we greatly improved our tracking of call-backs, we integrated it with our web-based CRM system and it now works with our 800-numbers for inbound as well so we can do blended inbound and outbound calling for a segment of our agents to maximize their productivity(and so they aren't sitting doing nothing during the random gaps in inbound calls coming into the 800 numbers).
We have done several other different outbound campaigns in the USA, UK and Australia over the last year as well. During peak campaign times, we've had as many as 80 agents on the VICIDIAL system at once handling over 40,000 calls in and out during one day. Most of the people I've talked to that are using VICIDIAL currently are doing Business to Business calling(Some of the businesses using VICIDIAL: Small Business Trade publications, services targeted to realtors, corporate travel services, Communication services). I'm not sure if Business-targeted telemarketing would qualify as non-annoying, but it is the most common use of VICIDIAL at the moment. And I must mention that for the few Domestic USA campaigns that we have done, we did fully filter our leads against the Do Not Call list, and that is the best way to not get any annoying telemarketing calls here in the US. MATT--- -----Original Message----- From: Steve Prior [mailto:[EMAIL PROTECTED] Sent: Sunday, December 26, 2004 8:19 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Predictive dialer mattf wrote: > Hello, > > The asGUIclient suite has a predictive dialer component to it(VICIDIAL) and > it can function well on multiple Asterisk servers at once using a single > MySQL server backend. It performs on par with several mid-level commercial > dialers that we have compared it to(Nobel, TripleP, DataTel, etc...) and it > is free as in GPL. We released a new version of the suite last week with > many enhancements. > Before I found Asterisk I never heard the term predictive dialer before. Is it the feature used to make annoying telemarketing calls? Does it have any popular non-annoying uses? Steve _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
