Is there a way to monitor a call mid-stream? I did look on the Wiki and found that AstGUI can do it, but it’s a bit of an overkill. What I want is for a customer service rep, sitting in front of a Cisco 7960, to be able to hit a button (either on their phone, or maybe a specific webpage) that will start recording the call from that point on.

 

I’m thinking the services button on the Cisco could be rigged to send the proper command to the manager interface, to start recording the call. But I don’t know how to write such a program. I’m hoping something already exists. Anybody?

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