On Thu, 2004-12-30 at 21:37 +0000, Asterisk wrote: > Seeing as the "leastrecent" strategy does not work for us (it will > *always* call the leastrecent agent, even if that agent is busy, and > will not move to the next agent) I thought I'd try the roundrobin strategy. > > This seemed to work - however, I had my supervisor telling me today that > a certain agent seemed to be getting most of the calls - and when I > checked, out of 50 inbound calls, that unlucky person had over 60% of > them (we had 4 agents logged in). > > Is this a "designed behaviour" ?
Yes, see the example queues.conf file > What I expected roundrobin to do was to call > > Agent1 > Agent2 > Agent3 > Agent4 Then use rrmemory which does what I think you want... ie, remember the last person we tried so that next time we will use the next person in the group. Regards, Adam _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
