Noah Miller wrote:
I guess the phone just doesn't register as busy when there is only one call on a line. It has to have two calls on a line appearance to register as busy. Has anyone figured out how to disable this hold feature and just have the second call go to the second line, the third call to the third line, etc?
This is "call waiting"; if you can find a way to disable call waiting in the Polycom config, it will work the way you desire. I've looked for it before (briefly) and couldn't find it, but if you can figure out how to do it please let us all know :-)
There are ways using SetGroup and CheckGroup to accomplish this in the dialplan, but it's better to let the phone handle it (because if it works, you can go back to registering three line appearances to the same SIP username and it will work properly).
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