Joseph wrote:
I would like to know more about your solution.
My solution involves a patch to app_queue that essentially makes it call SetGroup() on any channels it creates to call queue members (agents), and call GetGroupMatchCount() before calling a member to see if they should be considered "busy". This allows for very flexible "rules" as to whether an agent is considered available or not.
What do you mean about having the agents in queue.conf or agents.conf?
You can define members directly in queues.conf (using SIP/foo, IAX2/foo, Zap/foo, etc.), or you can define them in agents.conf and put agents into queues.conf. The latter is required if you want to use statically defined members and support login/logout.
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