Oh yeah, the other thing I wanted to ask was about getting the telemarketing app to dial. Currently the application sends a dial string to a modem on the user's desktop pc to initiate the dialling, but I would like it to call asterisk to do the dialling directly. I guess the order of events would be either: 1. user picks up handset and hears dialtone, then instructs the tm app to dial. Asterisk dials the customer and connects the users extension. 2. user instructs the tm app to dial, it calls asterisk to ring their extension to prompt them to pick it up, then calls the customer and connects the two together
Comments? Thanks James > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:asterisk-users- > [EMAIL PROTECTED] On Behalf Of James Harper > Sent: Monday, 10 January 2005 14:43 > To: [email protected] > Subject: [Asterisk-Users] telemarketing application > > Hi, > > I have the following requirements I'd like to implement with asterisk: > > 1. Asterisk notifies interested PC's on the network that there's an > incoming call so that the telemarketing app can bring up the customer > automagically > 2. If a telemarketer makes a call and the customer isn't there and they > arrange a callback, the callback is diverted to the originating > telemarketers phone first for a few rings, and then to the main > switchboard. > > I think number 1 would be implemented very easily via a udp broadcast in > a AGI app. The application is all lan based so packets should not be > dropped. A more complicated implementation would involve the client apps > registering to receive call events but I think that's overkill here. > > Number 2 might be a bit more involved, in this case there would have to > be some registration of which incoming calls to route to which > extensions. > > Any comments? Anyone done anything like this before, before I go > re-inventing wheels? > > Thanks > > James > _______________________________________________ > Asterisk-Users mailing list > [email protected] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
