Hi,

Does anyone know how to get the normal transfer button to
work when transferring a queue call.
There seems to be a bug in app_queue that prevents calls
from reaching agents. If a call is directed to an agent, and
that agent transfers the call using the transfer facility on
Cisco phones the call is disconnected. If the agent uses #
transfers it works but the agents do not want to do blind
transfers. Sometimes they also forget to use # and hang-up
on calls.

Is there anyway to fix app_queue to get the normal transfer
buttons working. I am will to pay for this fix.

Let me know

Thanks

John Bittner
Simlab.net



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