Looks like these features and more developer services are needed, not all Asterisk related.
One of my employers has authorized me to look for a developer capable of programming in Java/Perl/PHP (of course C, C++ and knowledge of Asterisk is a huge plus) so if you're looking for part-time work (with the potential to be full-time) or some extra money, we'd be interested in your resume. You don't have to be local; we can communicate via email and the VoIP phone we'd be issuing you. The immediate projects would be working on this Agents web interface, giving the features listed below. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Paul Rodan Sent: Thursday, January 20, 2005 5:21 AM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Advanced Agents - Need a nice web interface Can anybody help me find this patch? So nobody knows of a pre-built web-interface that can accomplish these goals? Ohh well, time to work with a developer to custom build one. Anybody else interested in these features? Should I post the source/code once I have it? -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nathan Bowyer Sent: Wednesday, January 19, 2005 4:02 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Advanced Agents - Need a nice web interface On Wed, 19 Jan 2005 12:56:59 -0500, Paul Rodan <[EMAIL PROTECTED]> wrote: [snip] > 3. Create historical report to pull agent activity. Should display > login/logout activity. Be able to pull information by rep and timeframe. This could probably be done with the CDRs and queue_log. > 4. Create "hold calls/bypass" statuses for agent login. This status should > allow the rep to pause all incoming calls to their login for reasons such > as: 1-Break, 2-Lunch, 3-Meeting, 4-Project, 5-Other. This status should not > log the agent out of the phone, but only temporarily take them out of the > queue to receive the next available call until they end the "hold/bypass" > status and make themselves available for incoming calls. There was a patch in the bug tracker (bugs.digium.com) a week or so ago about "pausing" agents. It would temporarily stop calls coming to their station, but not log them out, as I recall. > > I'm thinking no, but I figured I'd ask anyways before telling my bosses > they're out of their minds. Even if there's an existing interface out there > that can provide 1 or 2 of these things, it'd be a nice start. Most of it > I'd have to work with a developer to get created, and I'm thinking option 4 > is impossible, but 1 2 and 3 is possible with time. Help? Everything is possible with time :) _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
