Noah Miller wrote:
I think the problem is that these functions only work from the dialplan. In this case, Sean is trying to get calls from a Queue (and not the dialplan) to the correct line on the phone. I was thinking about implementing a queue for our receptionists, but this problem prevents me from doing that, and I haven't figured out any way around it. Maybe the new 1.4.1 firmware provides a way to disable that horrid call-waiting "feature"? Has anybody gotten it to run successfully?
But you _can_ use SetGroup/CheckGroup/GetGroupCount if you don't put the SIP peer directly into the queue, but instead add a Local/.. channel that makes the Queue call out to the agent via a special context in your dialplan. This special context can then do anything it wants, including returning Busy/Congestion back to the Queue app if needed.
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