> > i need to create a group extension, to make calls to 6 sw > phones, but i > need to know if asterisk can do help me to get a unique > number and check > what extension has received less calls than the others, and > pass the new > call. We got a call center and want to know if we can distribute the > calls depending in what extension is available and from the extensions > that are available pass the call to the operator that has > answered less > calls, can i do this with *? can i get statistics from the use for an > extension? can anybody help me??
You're looking for ACD (automatic call distribution). Check the wiki for help: http://voip-info.org/tiki-index.php?page=Asterisk%20config%20queues.conf http://voip-info.org/tiki-index.php?page=Asterisk%20config%20agents.conf _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users