Noah Miller wrote:

-- Executing SetVar("SIP/27-8b27", "ALERT_INFO=Ring Answer") in new stack
-- Executing Dial("SIP/27-8b27", "SIP/19|20") in new stack
-- Called 19
-- SIP/19-e562 is ringing


and the phone just rings. Any ideas? Is it the firmware version? Am I not setting ALERT_INFO correctly?

It's possible, but hard to say since you didn't tell us what version of Asterisk you are using. If you are using CVS HEAD (and not the stable series), you will have to set _ALERT_INFO instead, so it will be carried down into the channel that the Dial app creates.
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