My implementation accepts fw calls, i use the # key to transfer the calls and works very well, im using zultys softphone, im very happy with that phone, thanx for all your help
Edgar > Here you find a complete working pbxconfig for asterisk. > http://www.gwsnettech.de/work/astconfig.txt > > This config is our production config and works quite well. > Perhaps there are some curious constructions in there, but they work for > us > ;-) > With the queue functions we have "only" these problems: > joinempty=no ; does not work > leavewhenempty = yes ; does not work > Incoming calls to the queue cannot be transfered with # transfer, even > though the queue command has the "tT" options... > > Hope this helps > > Guido > > > >> -----Urspr�ngliche Nachricht----- >> Von: Edgar de Leon [mailto:[EMAIL PROTECTED] >> Gesendet: Donnerstag, 3. Februar 2005 15:34 >> An: Asterisk Users Mailing List - Non-Commercial Discussion >> Betreff: RE: [Asterisk-Users] howto answer a call in a queue >> >> On the CLI everything seems to be ok, the call enters the queue plays >> the >> message, on the CLI, appear as a call entering the queue and then show a >> message saying wich agent is assigned to it! can you send me your >> config, >> maybe there is something im doing wrong, >> >> thnx for all your help!! >> >> Edgar >> >> >> I tried everything you said, but its the same thing, when a call >> enters >> >> plays the sound and then is directly connected to one operator, on >> the >> >> operator phone only a beep i heard, what other thing can i try?? >> > What's happening on the cli? >> > You should try to start asterisk with asterisk -vvvvvvvvvdc. Now you >> > should >> > see, what's going on. >> > What kind of phone do you use, perhaps you could use a softclient. > SJPhone >> > runs very stable for me. >> > Once more, do it as easy as possible, save your /etc/asterisk/*.* and > use >> > only files, you really need. >> > >> > Guido >> > >> > >> > >> > >> >> >> >> TIA >> >> >> >> Edgar >> >> >> >> > My suggestions: >> >> > Try first the easy (working) configuration then your best solution >> >> step >> > by >> >> > step. >> >> > >> >> > comment out leavewhenempty=yes ;it did not work in my system... >> >> > strategy = ringall ; seems to work >> >> > don't use groups in the first step >> >> > >> >> > ;Play an announcement as the first priority >> >> > exten => 76522,1,Playback(some_announce) ;even when using an empty >> >> file >> >> > exten => 76522,2,Queue(esculapio|tT|||300) >> >> > exten => 76522,3,Playback(some_announce_after_leaving_queue) ; if >> >> nobody >> >> > answers the call >> >> > exten => 76522,4,Hangup >> >> > >> >> > I had similiar problem in working with queues. >> >> > >> >> > Hope this helps a bit more... >> >> > >> >> > Guido Hecken >> >> > >> >> > -----Urspr�ngliche Nachricht----- >> >> > Von: Edgar de Leon [mailto:[EMAIL PROTECTED] >> >> > Gesendet: Donnerstag, 3. Februar 2005 09:08 >> >> > An: Asterisk Users Mailing List - Non-Commercial Discussion >> >> > Betreff: RE: [Asterisk-Users] howto answer a call in a queue >> >> > >> >> > Thanks for your help, here are my config for the queue, >> >> > >> >> > agents.conf >> >> > >> >> > >> >> > [agents] >> >> > musiconhold => random >> >> > autologoff=15 >> >> > wrapuptime=5000 >> >> > ackcall=yes >> >> > group=1 >> >> > agent => 1001,3101,Edgar de Leon >> >> > agent => 1002,1111,Jorge Cabrera >> >> > agent => 1003,1111,Nati del Pozo >> >> > agent => 1004,1111,Emilio Perez >> >> > agent => 1005,1111,Diego Torres >> >> > agent => 1006,1111,Antonio Lopez >> >> > agent => 1007,1111,Luis Carlos >> >> > agent => 1008,1111,Luis Bonifacio >> >> > agent => 1009,1111,Javier Gonzalez >> >> > >> >> > queues.conf >> >> > [esculapio] >> >> > leavewhenempty = yes >> >> > music = random >> >> > strategy = fewestcalls >> >> > member => Agent/@1 >> >> > >> >> > extensions.conf >> >> > >> >> > [ext-acd] >> >> > exten => 90,1,Answer >> >> > exten => 90,2,SetMusicOnHold(none) >> >> > exten => 90,3,Wait,1 >> >> > exten => 90,4,AgentLogin >> >> > >> >> > ;Queue configuration >> >> > exten => 76522,1,Answer >> >> > exten => 76522,2,Wait,1 >> >> > exten => 76522,3,Queue(esculapio|tT|||300) >> >> > exten => 76522,5,Hangup >> >> > >> >> > is my configuration correct?? im using the >> >> > >> >> > leavewhenempty = yes >> >> > >> >> > option, but when there are no agents the call still enters the >> queue, >> >> > thanks for your help >> >> > >> >> > TIA >> >> > >> >> > Edgar >> >> > >> >> >> Sometime ago, I wrote an example of a functional queue scenario. >> >> >> Perhaps you give it a try. >> >> >> http://www.voip-info.org/tiki-index.php?page=Asterisk%20cmd%20Queue >> >> >> >> >> >> Btw, how is the queue command invoked in your extensions.conf? >> >> >> Post your relevant sections of queues.conf, agents.conf and >> >> >> extensions.conf. >> >> >> >> >> >> Guido Hecken >> >> >> >> >> >> -----Urspr�ngliche Nachricht----- >> >> >> Von: Edgar de Leon [mailto:[EMAIL PROTECTED] >> >> >> Gesendet: Mittwoch, 2. Februar 2005 18:23 >> >> >> An: Asterisk Users Mailing List - Non-Commercial Discussion >> >> >> Betreff: RE: [Asterisk-Users] howto answer a call in a queue >> >> >> >> >> >> Thanks for your answer, i got ackcall=yes but the call when enters >> >> only >> >> >> ring once in the agent phone and connect directly, >> >> >> >> >> >> agents.conf >> >> >> >> >> >> [agents] >> >> >> >> >> >> >> >> >> autologoff=15 >> >> >> wrapuptime=5000 >> >> >> ackcall=yes >> >> >> >> >> >> group=1 >> >> >> agent => 1001,3101,Edgar de Leon >> >> >> agent => 1002,1111,Jorge Cabrera >> >> >> agent => 1003,1111,Nati del Pozo >> >> >> agent => 1004,1111,Emilio Perez >> >> >> agent => 1005,1111,Diego Torres >> >> >> agent => 1006,1111,Antonio Lopez >> >> >> agent => 1007,1111,Luis Carlos >> >> >> agent => 1008,1111,Luis Bonifacio >> >> >> agent => 1009,1111,Javier Gonzalez >> >> >> >> >> >> >> >> >> what do you think am i doing wrong?? >> >> >> >> >> >> TIA >> >> >> >> >> >> Edgar >> >> >>> I think, ackcall=yes should do the job. >> >> >>> >> >> >>> Guido Hecken >> >> >>> >> >> >>> -----Urspr�ngliche Nachricht----- >> >> >>> Von: Edgar de Leon [mailto:[EMAIL PROTECTED] >> >> >>> Gesendet: Mittwoch, 2. Februar 2005 15:56 >> >> >>> An: [email protected] >> >> >>> Betreff: [Asterisk-Users] howto answer a call in a queue >> >> >>> >> >> >>> hello i need to know how to enable the feature in the agents.conf > to >> >> >>> make >> >> >>> the users got to press # to answer the call when is in the queue > and >> >> >>> the >> >> >>> agent is logged in. >> >> >>> >> >> >>> at this time the call enters the queue and the agents who is >> logged >> >> in >> >> >>> only beeps once and then the call enters automatically. >> >> >>> >> >> >>> can anybody help me?? >> >> >>> >> >> >>> TIA >> >> >>> >> >> >>> Edgar >> >> >>> _______________________________________________ >> >> >>> Asterisk-Users mailing list >> >> >>> [email protected] >> >> >>> http://lists.digium.com/mailman/listinfo/asterisk-users >> >> >>> To UNSUBSCRIBE or update options visit: >> >> >>> http://lists.digium.com/mailman/listinfo/asterisk-users >> >> >>> _______________________________________________ >> >> >>> Asterisk-Users mailing list >> >> >>> [email protected] >> >> >>> http://lists.digium.com/mailman/listinfo/asterisk-users >> >> >>> To UNSUBSCRIBE or update options visit: >> >> >>> http://lists.digium.com/mailman/listinfo/asterisk-users >> >> >>> >> >> >> >> >> >> _______________________________________________ >> >> >> Asterisk-Users mailing list >> >> >> [email protected] >> >> >> http://lists.digium.com/mailman/listinfo/asterisk-users >> >> >> To UNSUBSCRIBE or update options visit: >> >> >> http://lists.digium.com/mailman/listinfo/asterisk-users >> >> >> _______________________________________________ >> >> >> Asterisk-Users mailing list >> >> >> [email protected] >> >> >> http://lists.digium.com/mailman/listinfo/asterisk-users >> >> >> To UNSUBSCRIBE or update options visit: >> >> >> http://lists.digium.com/mailman/listinfo/asterisk-users >> >> >> >> >> > >> >> > _______________________________________________ >> >> > Asterisk-Users mailing list >> >> > [email protected] >> >> > http://lists.digium.com/mailman/listinfo/asterisk-users >> >> > To UNSUBSCRIBE or update options visit: >> >> > http://lists.digium.com/mailman/listinfo/asterisk-users >> >> > _______________________________________________ >> >> > Asterisk-Users mailing list >> >> > [email protected] >> >> > http://lists.digium.com/mailman/listinfo/asterisk-users >> >> > To UNSUBSCRIBE or update options visit: >> >> > http://lists.digium.com/mailman/listinfo/asterisk-users >> >> > >> >> >> >> _______________________________________________ >> >> Asterisk-Users mailing list >> >> [email protected] >> >> http://lists.digium.com/mailman/listinfo/asterisk-users >> >> To UNSUBSCRIBE or update options visit: >> >> http://lists.digium.com/mailman/listinfo/asterisk-users >> > _______________________________________________ >> > Asterisk-Users mailing list >> > [email protected] >> > http://lists.digium.com/mailman/listinfo/asterisk-users >> > To UNSUBSCRIBE or update options visit: >> > http://lists.digium.com/mailman/listinfo/asterisk-users >> > >> >> _______________________________________________ >> Asterisk-Users mailing list >> [email protected] >> http://lists.digium.com/mailman/listinfo/asterisk-users >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ > Asterisk-Users mailing list > [email protected] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
