You could use penalties to enforce the order like so: member => Agent/9021 member => Agent/5901,1 ; the number after the comma is a penalty member => Agent/9020,2 ; those with the highest penalty should member => Agent/1114,3 ; receive calls last
Hope this helps, ~Senyo -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Todd Gunsolley Sent: Thursday, February 10, 2005 1:32 PM To: [email protected] Subject: [Asterisk-Users] Round Robin Strategy doesn't seem to work Hi, I have configured a call queue as follows: [sales] music = default strategy = roundrobin timeout = 20 retry = 5 reportholdtime = yes announce = queue-sales member => Agent/9021 member => Agent/5901 member => Agent/9020 member => Agent/1114 Now, I would expect all calls to this queue to be delivered first to 9021, then to 5901, then to 9020, then to 1114 (all agents are logged in and available). However, what actually happens is that the first call to the queue is delivered first to 9021 (and on through the queue order from there), but then the next call is delivered first to 5901 (and on through the queue order from there). The third call to the queue is delivered first to 9020, the fourth call to 1114. What I want is for all calls to the queue to be delivered to available agents in the order that they are listed in the member configuration each and every time. Am I missing the point here? Has anyone else run into this problem? Thanks for any insight. Regards, Todd Todd Gunsolley Spry Hosting [EMAIL PROTECTED] _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
