Definitely agree - don't even try using the Grandstream for a receptionist (among other things the phone probably won't hold out physically for more than a few weeks if it makes it that far).

They have recently been ticked as well, plus the firmware has become some what stable.... that having been said I am not sure when the last update came out and it does have a couple of "quirks". We have the system "time out" (or send the dialed digit string) after 4 seconds of no dialing which works well - but that depends on the user environment and what they expect from the phone system. The other problem is that Grandstream don't display any type of alpha caller id - they are purely a digit based caller ID presentation (it tries to present an alpha sequence but it doesn't work at all).

Don't get me wrong - they are still the bottom of the range / basic phone IMHO and Cisco do seem to work a lot better, but are also more expensive and my boss won't pay for one.

What sort of setup is involved for the Cisco as far as config files etc? I am used to plug and play phones (Zyxel, Grandstream, HOP etc) which require minimal configuration and have no licensing issues with them. I know for the Polycom you need to get a TFTP server for XML config files running, and I believe you need something similar for Cisco phones.

Stuart

On Wednesday, Feb 16, 2005, at 06:55 Australia/Perth, Shaun Ewing wrote:

The Grandstream is useless for any serious calling, and would not be
recommended for a receptionist. We've had it do all sorts of nasty
things including putting a call on hold indefinitely when trying to
transfer. One particular version of the firmware also caused problems
with our network. It's also necessary to press "send" after dialing a
number (or wait for the timeout). No A-Tick either.

Stuart Elvish
Business Development Manager
TNet.com.au - Becoming Australia's Favourite Internet SERVICE Provider

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