As for a good way to log him out, you can set autologout=20 in agents.conf in order to logout agents whose phone rings more than 20 seconds.
Ideally, this should be set to the same value as the timeout on the queue that the agent is not answering. As for emailing their manager - Not a built-in way, but you could check out some real-time monitoring tools like the flash operator panel - http://www.voip-info.org/wiki-Asterisk+Flash+Operator+Panel I like the way that queues and agents are displayed there, and it really would give call center managers a great deal of information at-a-glance about their agents' activities. Regards, Todd _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
