[agents] exten => 1000,1,Dial(SIP/1000,20,rt) exten => 1001,1,Dial(SIP/1001,20,rt) exten => 1002,1,Dial(SIP/1002,20,rt)
and then had their regular menu accessable and inter office extensions in defualt context:
[default] exten => 1000,1,Answer exten => 1000,2,Dial(SIP/1000,20,rt) exten => 1000,3,Voicemail(su1000) exten => 1001,1,Answer exten => 1001,2,Dial(SIP/1001,20,rt) exten => 1001,3,Voicemail(su1001) exten => 1002,1,Answer exten => 1002,2,Dial(SIP/1002,20,rt) exten => 1002,3,Voicemail(su1002)
and then my callback login looks like so: exten => 6555,1,AgentCallBackLogin(|[EMAIL PROTECTED])
Of course if the agents connection craps out you'll still probably get that nasty error. I think there is a way to define an extension that will catch connection failures and not hangups. Or maybe catch agent dumps and place them back in the queue instead of hanging up.
If you've found a way to solve this I'd like to hear it.
Thanks, -Ryan
Senyo Gualt-Williams wrote:
When working with call queues, if an agent is logged in via AgentCallbackLogin and the extension they are registered at becomes “unavailable” (from a bad connection, or something of the like), calls routed to that extension seemed to be accepted by it, so if the next action for that extension is to go to voicemail, the caller in the queue is sent to the extensions voicemail. Even worse, if there are no additional actions for the extension, the call is disconnected. You gotta love the error message asterisk spits out when that happens “app_queue.c:1170 try_calling: Agent on Agent/7777 hungup on the customer. They're going to be pissed.”.
So here is my question, is it possible to avoid this? If not, is there a command to direct a call back into the queue, preferably at the front of the line?
Thanks,
~Senyo
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