I am looking for IP phones that are suited to serviced office operation.
The business is to answer calls for customers. The incoming lines are E1 and customers are allocated with DID. So the customers' phone can be answered with the customers' designed messages and instruction. This can be done easily with key phone system. It seems to be a problem for IP phone system. I read previous discussions on the pros and cons of key system and ip phone system. However, still need to offer an solution to the operation whereby when calls come in, the operators will be able to identify whose customer's call and answer for that customer accordingly.
I have a look at Snom 220 with console. Does the line appearance function solve this problem if DID is assigned to difference line of the ip phone?
Any suggestion will be welcome.
David Kwok
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