Asterisk wrote:
We have the following scenario:
Incoming call to a queue, Agent "A" answers. Agent "A" determines after about 20 seconds that agent "B" needs to deal with this call. A puts call on hold, calls and speaks to B, and then transfers the call to B. B speaks to the incomming caller for 5 minutes.
That's all fine. However, the CDR records the call as incomming to agent "A" for 5 minutes, and the agent monitoring recording is also determined as belonging to "A".
Trouble is that we need to find all calls that "B" received (both directly and through a transfer) and look at them. How can we do this ?
How are you performing the transfer?
The agents are using the transfer button (SIP, using Cisco 7940)
Have you tried the following?
show application ResetCDR
No, but I was looking at ForkCDR :) However, I am at a loss at how to intercept the transfer and forkcdr ...
Many thanks for any suggestions ....
Julian _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
