On Mon, 21 Feb 2005, Shaun Tierney wrote: > Is there a way to prioritize calls in multiple queues based on hold time? I > have three queues set up on my Asterisk PBX with agents logged into all > three queues. I've noticed that sometimes calls in one queue will make it > through in a couple minutes while another queue will be backed up with > people having been on hold for 30+ minutes. Is it possibly the fact that I > am set for the rrmemory ring strategy?
We have solved the same problem by creating a single queue that all the calls are dumped in. Callers and agents are matched through various criteras. This treats all callers alike - the longers caller in the queue gets first dibs on any agents that become available if there is a match. Our queues are based on the "icd" queue system for Asterisk. I expect we will submit the changes to the icd system to the icd team once we have cleaned up the implementation a bit. Peter _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
