On Sat, 5 Mar 2005, BJ Weschke wrote: > Asterisk has the ability to do agent queueing and some general ACD > functionality. The functionality doesn't come close to the > functionality/flexibility of Avaya's Expert Agent functionality, but * > won't cost you several hundred thousand dollars for deployment either.
For a somewhat more feature-rich implementation there is the ICD project (serach for app_icd). It can be mangled into doing most things you want. Peter _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
