This is correct behavior. Basically the Queue system will take the next person in the queue and try to contact every agent. It is the phone's responsibility to send back "486 "Busy here"" responses. Turn off Call Waiting.
-Matthew ----- Original Message ----- From: "James Murray" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Tuesday, March 08, 2005 6:06 AM Subject: [Asterisk-Users] Queue and SetGroup I manage the PBX system for a medium sized call center. Where all calls are distributed via a few call Queues. However I am having an issue where reps are being distributed calls regardless of wether they are on a call. I have looked into using SetGroup but I don't think this works with Call Queues. I have also looked into incomingcalllimit and that seems to no longer work. Any sugestions? Not sure if it matters but I am using AgentCallbackLogin as a login method. ---------------------------------------------------------------------------- ---- > _______________________________________________ > Asterisk-Users mailing list > [email protected] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
