http://www.voip-info.org/wiki-Asterisk+tips+campon
----- Original Message ----- From: "Jan Marius Evang" <[EMAIL PROTECTED]>
To: "Asterisk Users Mailing List - Non-Commercial Discussion" <[email protected]>
Cc: "Asterisk Users Mailing List - Non-Commercial Discussion" <[email protected]>
Sent: Tuesday, March 15, 2005 7:26 AM
Subject: Re: [Asterisk-Users] Asterisk Queue strange behaviour
Hi. Is this different depending on wether I am a "Member" or "Agent"?
I have used "Memeber" and it does not work...
Yours Jan Marius Evang
I just did this for a customer. All I did was create a queue just for him, he is the only agent in the queue. * acts just like you want if you are the only person in the queue. ----- Original Message ----- From: "Jan Marius Evang" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Tuesday, March 15, 2005 6:19 AM Subject: [Asterisk-Users] Asterisk Queue strange behaviour
Hi. I have a problem which I assume would be easy to fix, but I can't find anything about it...
I wish to have people dialing my phone, and if it is busy, they are put into a queue. And then I am dialed back when the previous call is finished, and connected to the waiting caller.
Easy enough? ----------exten exten => 6,1,Background(salesq-intro); exten => 6,2,Queue(salesq|tT|||300);
----------queue [salesq] music = default context=default Member => SIP/[EMAIL PROTECTED]
----------
So.. what is the problem... The first caller gets connected to my (mobile) phone. The second and all other caller gets transferred to my phone's mailbox... Which is not what I intended.
I tried the same using a SIP softphone as my Member, And all calls kept being sent to the softphone, even when I was busy talking...
So.. I guess I have a few options... - Instead of putting my SIP directly as a member, put an extension that will raise a flag when called, drop it when hanging up, and if called when the flag is up, give a busy()? or return to queue, is this possible? Problem: If my phone is busy from a call not coming through the asterisk server...
- I could change my mobile phone mailbox to use asterisk as my "normal" mailbox. Could I then detect that this is a call commnig from the Queue and put it back into the queue or return busy()? (And use it as a normal mailbox when not coming from the queue?)
- I could put some "magic" into my mobile phone voicemail welcome message that tells asterisk to put the call back into the Queue?
Would any of these help? Or is there a way of specifying that an extension or a channel can only be used by one call at a time?
Please Help...
Yours Jan Marius Evang
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