Any real experiences with * on this?
You can create a quite flexible callcenter solution from ICD (search for app_icd). It is more of a framework to create a call center solution than a finished product. It is increadible flexible though.
I know a number of people who built small to medium sized call centers based on * with app_queue, up to nearly 100 seats. Thoug, from what I'm seeing with Xc-Ast clients and prospects, most * based callcenters are in the 15-30 seat range, with 50-70 agents on shifts. Nearly everybody seems to be quite happy with what they've got, at least since * hit 1.0.
Cheers,
l.
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