Title: Message
|
If you use AgentCallBack * doesn't keep the
call up.
----- Original Message -----
Sent: Monday, March 28, 2005 8:50
PM
Subject: [Asterisk-Users] call center:
agents, queues, sip
Hi,
I am doing some
tests with Asterisk's ACD capability, and as far as I could go I have realized
that each agent defined in agents.conf must keep a session (call) open with
Asterisk in order to be considered online. When a user calls, the agent
receives a beep notification in his softphone and he answers to the pending
call in the open channel and after the call ends he remains on the open
channel.
My question is
about the session that remains open between each agent and *... Does it
maintain an RTP session open? Could several agents (with open channels)
overload the network? What messages are sent between an open (but on hold)
channel and *?
Why does the agent
has to be always "connect"? Is there a way to close the connection and have *
to call the correct agent when a call arrives?
Thank
you!
Dov
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