Guys. While working with agents and queues, you have settings like timeout for agents that dont answer within certain times but I have a question, if you use autologoff, for example, setting the timeout for 15 seconds and autologoff for 30 seconds, then, the agent wont be logged off since you never reach 30 secs acause after 15, the call queue jumps to another agent.
Is there a way to make the queue logoff the agent if he doesnt answer 2 calls or maybe make those 30 seconds be a total of unanswered seconds, for example, not answering 2 calls of 15 secs timeout? _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
