Hello,
most phone models have a way of setting the maximum incoming call limit, so I guess that if you set it to "1" the phone will signal busy when a user is talking.
Another alternative would be to set up your queue using Agents; in this case * knows whether an agent is busy or not and will not forward calls to busy agents (note that if your person is taking a call not using the queue system, * will consider the agent to be free).
It really depends on what your people are doing and how they are working.
l.
In data Sat, 2 Apr 2005 12:41:46 +0800, David Choo <[EMAIL PROTECTED]> ha scritto:
Dear All,
I've got a working asterisk installation which I need minor help from.
Currently, I'm running a Sales Queue, which is answered by a selected group
of people. Here are my queues.conf
[sales-hotline] strategy = roundrobin timeout = 10 member = SIP/602 member = SIP/603 member = SIP/701 member = SIP/604
After calls come in, it works fine, however, I notice that even when
SIP/602 is on the phone, Asterisk will still ring her. I believe its due to
the fact that the phone support call-waiting. Is there anyway that I can
disable this support only on "queues" and ring the next extension in this
case, which is SIP/603?
ringall might be a good workaround to resolve this problem, but i would
like to avoid this as it will result in all phones leaving "missed calls".
Would appreciate any form of advise. Thanks!
Best Regards,
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