Oh well, found it with some searching....
Add the menu as a context in queue.conf and then define that menu in extensions.conf.
Mind only single digit numbers are valid.
Kind Regards Etienne
Etienne Pretorius wrote:
Hi all,
This is the situation:
I have a call coming in from the POTS line and I pass this through to the [incoming] section by including the [incoming] inside [sip].
Then s,... starts. It picks up the call and then places the call in a "Reception" queue.
This is the problem:
When the call is in the "Reception" queue, I would like to play a voice menu while the call is in the queue.
If the user responds to the "Voice Menu" by dialling a number, then I would like to pass this call to that extension.
I know you can put a time out on the "Reception" queue - but I need to give the caller the option to by-pass the
Receptionist.
*/extensions.conf/*
[incoming]
exten => s,1,Wait,1 ; Wait a second, just for fun
exten => s,2,Answer ; Answer the line
;___________TODO______________ ;Play a "Thank you for calling ..."
exten => s,3,Queue(QUEUE-Reception) ;Place call in reception queue
;___________TODO______________ ;Play "Voice Menu -> Sales;Accounts;Support
exten => 1,1,QUEUE(QUEUE-Support) ;Pressed "1", place call in queue.conf::[QUEUE-Support] <<<<<<<< need some help ova here.... plz
[sip]
include => incoming ;include the incoming calls context
exten => 101,1,Dial(SIP/Reception,20,tr) exten => 200,1,Queue(QUEUE-Support)
*/Asterisk Out-put/*
Asterisk Ready.
-- Starting simple switch on 'Zap/4-1'
-- Executing Wait("Zap/4-1", "1") in new stack
-- Executing Answer("Zap/4-1", "") in new stack
-- Executing Queue("Zap/4-1", "QUEUE-Reception") in new stack
-- Started music on hold, class 'default', on Zap/4-1
-- Called SIP/Reception
-- Stopped music on hold on Zap/4-1
Apr 2 13:51:16 WARNING[1994]: chan_sip.c:860 retrans_pkt: Maximum retries exceeded on call [EMAIL PROTECTED] for seqno 102 (Critical Request)
Apr 2 13:51:16 NOTICE[2004]: app_queue.c:1103 wait_for_answer: No one is answering queue 'QUEUE-Reception' (1/0/0)
Thank you all.
-- Kind Regards Etienne
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